Gartner defines BPaaS (Business Process as a Service) as delivering business tasks performance service based on cloud technologies. BPaaS model is the best solution for a company that needs to automate recurrent key jobs in the absence of specialized employees. Several BPaaS provider customers may use the same service. Payment for such outsourcing is made at a fixed price for a period or upon completion of services.
BPaaS Principal Diagram
Customers cooperate directly with BPaaS providers, who may choose between the two options:
- ordering cloud software, built by a SaaS vendor on the platform and infrastructure that can be either purchased or in-house developed,
- developing their own cloud software based on third-party PaaS or even IaaS solutions.